Terms of Service

1. Acceptance of Terms

Welcome to the official website of DR NAEEM Eye Laser & Retina Center. We are honored that you are considering us for your eye care journey. These Terms of Service outline the mutual expectations and rules that ensure we can provide you with the safest, highest-quality clinical experience possible.

By accessing our website (drnaeem.pk), submitting contact forms, or booking an appointment, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Our goal with these terms is simply to maintain total transparency and protect both your rights as a patient and the integrity of our clinic.

2. Medical Disclaimer & Limitations

The content provided on this website, including text, graphics, images, descriptions of surgeries (such as SMILE Pro, LASIK, or Cataract removal), and general healthcare information, is strictly for educational and informational purposes.

Not Medical Advice

Nothing on this website constitutes professional medical advice, diagnosis, or treatment. Reading information online cannot replace a comprehensive, in-person clinical assessment by a qualified ophthalmologist. You should never delay seeking professional medical attention because of something you have read on this site.

No Doctor-Patient Relationship

Using our website, filling out an inquiry form, or messaging us via WhatsApp does not create a formal doctor-patient relationship. A formal medical relationship is only established once you have registered as a patient in our physical clinic and have undergone an official consultation with Prof. Dr. Naeem Khattak or our clinical staff.

For complete details on the limitations of our online information, please read our dedicated Medical Disclaimer.

3. Accuracy of Medical Content & Outcomes

We are committed to maintaining high standards of medical accuracy, which you can read about in our Methodology & Citations. However, medicine is a rapidly advancing field, and we cannot guarantee that every piece of information on the website is universally exhaustive or perfectly current at the exact moment of your visit.

Individual Results May Vary

Surgical outcomes and visual recoveries discussed on the site are based on clinical averages and typical patient experiences. Human biology varies significantly; therefore, individual results for procedures like SMILE Pro, Presbyond, or Cataract surgery will vary based on your specific corneal thickness, age, medical history, and post-operative healing response. We do not guarantee a specific surgical outcome.

4. Appointments, Cancellations, and Clinic Etiquette

To provide the best possible care for all patients, we enforce standard clinic operational policies regarding appointments:

• Scheduling: Appointments can be requested via phone, WhatsApp, or through our website forms. All requested times must be confirmed by our administrative staff.
• Cancellations: If you are unable to attend your scheduled appointment or surgery, we respectfully request that you notify us at least 24 hours in advance. This courtesy allows us to offer the time slot to another patient in need of urgent care.
• Right to Refuse Treatment: We reserve the right to decline treatment if a procedure is deemed medically unsafe for the patient, or if clinical guidelines prohibit it. Treatment may also be declined in cases of aggressive or inappropriate behavior toward clinic staff.

5. Privacy and Data Handling

Your use of this website is also governed by our Privacy Policy. This policy details how we collect, store, and utilize your personal and protected health information (PHI) when you submit forms, contact us, or visit the clinic. By agreeing to these Terms of Service, you explicitly consent to the data practices outlined in our Privacy Policy.

6. Intellectual Property Rights

All content on drnaeem.pk, including but not limited to medical articles, photographs, surgical videos, graphics, logos, and site design, is the intellectual property of DR NAEEM Eye Laser & Retina Center or its content suppliers and is protected by international copyright laws.

You may view, download, and print content for your personal, non-commercial use only (such as researching your upcoming eye surgery). You may not reproduce, distribute, modify, or publicly display any of our intellectual property without our prior written consent.

7. External Links and Third-Party Content

Our website may contain links to external third-party websites or services (such as manufacturer websites for Zeiss or Oertli technologies). These links are provided solely as a convenience to you to verify our methodology and claims.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your reliance on any such external content.

8. Limitation of Liability

To the fullest extent permitted by applicable law, DR NAEEM Eye Laser & Retina Center, its doctors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the website.

This limitation applies to any alleged errors, omissions, or inaccuracies in the content provided on the website, as well as any interruptions in website availability.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any legal disputes arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Peshawar, Khyber Pakhtunkhwa, Pakistan.

10. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms of Service at any time. Significant changes will be noted by updating the "Effective Date" at the top of this document. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.